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Suggested Study Flow for Learners
Suggested Study Flow - Smartonline Course
Suggested Study Flow - Smartonline Course
Smart Online Learning AI Mentor - Clarify Your Doubts
Module 1 – Digital Banking Ecosystem & Channels
Module 1 Study Material
Lectur 1.1 Digital Banking Channels & Customer Interaction Flow
MCQ - Lecture 1.1: Digital Banking Channels & Customer Interaction Flow
Lecture 1.2 Ecosystem Players, Backend Systems & Transaction Touchpoints
MCQ - Lecture 1.2 Ecosystem Players, Backend Systems & Transaction Touchpoints
Module 2 – UPI & Payment Transaction Lifecycle
Module 2 Study Material
Lecture 2.1 UPI Transaction Flow – Step-by-Step Understanding
MCQ - Lecture 2.1 UPI Transaction Flow – Step-by-Step Understanding
Lecture 2.2 Payment Lifecycle, Transaction States & Processing Checkpoints
MCQ - Lecture 2.2 Payment Lifecycle, Transaction States & Processing Checkpoints
Lecture 2.3 Transaction Failures, Breakdown Points & Issue Identification
MCQ - Lecture 2.3 Transaction Failures, Breakdown Points & Issue Identification
Module 3 – Card Transactions & Authentication Controls
Module 3 Study Material
Lecture 3.1 Card Transaction Flow & Processing Mechanism
MCQ -Lecture 3.1 Card Transaction Flow & Processing Mechanism
Lecture 3.2 Authentication Controls, Failure Points & Risk Exposure
MCQ - Lecture 3.2 Authentication Controls, Failure Points & Risk Exposure
Module 4 – Risk Points in Digital Transactions
Module 4 Study Material
Lecture 4.1 Account Takeover, SIM Swap & Phishing Risks
MCQ - Lecture 4.1 Account Takeover, SIM Swap & Phishing Risks
Lecture 4.2 QR Code Fraud, Digital Onboarding Risks & System Dependencies
MCQ - Lecture 4.2 QR Code Fraud, Digital Onboarding Risks & System Dependencies
Module 5 – Dispute Handling, Chargebacks & Customer Interaction
Module 5 Study Material
Lecture 5.1 Dispute Lifecycle, Chargebacks & Root Causes
MCQ - Lecture 5.1 Dispute Lifecycle, Chargebacks & Root Causes
Lecture 5.2 Customer Interaction, Verification Checks & Common Mistakes
MCQ - Lecture 5.2 Customer Interaction, Verification Checks & Common Mistakes
Module 6 – Escalation Workflow & Incident Handling Discipline
Module 6 Study Material
Lecture 6.1 - Understanding Escalation in Digital Banking Operations
MCQ - Lecture 6.1 Escalation Triggers, Workflow & Inter-Team Coordination
Lecture 6.2 Documentation Discipline, Timelines & Error Prevention in Incident Handling
MCQ - Lecture 6.2 Documentation Discipline, Timelines & Error Prevention in Incident Handling
Module 7 – Case Patterns & Operational Failure Scenarios
Module 7 Study Material
Lecture 7.1 - Understanding Digital Banking Failure Patterns
MCQ - Lecture 7.1 Digital Banking Failure Scenarios & Operational Learnings
Final Test
MCQ - Final Test
EBook on Digital Payments & Banking Operations
Digital Payments & Banking Operations
Digital Payments & Banking Operations
Reference Videos, Social Media Resources
Smart Online Course Youtube Channel
Risk Management Association Youtube Channel
RMAI Facebook Page
Smart Online Course Facebook Page
Linkedin Updates
Additional Resources
Payments Outlook- Five Shifts Powering Payments
Why payments modernization is critical for banks and retailers
World Payments Report
Digital payment and banking stability in emerging economy with dual banking system
Digital Payments driving the growth of Digital Economy
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Read Banking Finance - Leading Monthly Journal
Banking Finance March 2026