arrow_back
Suggested Study Flow for Learners
Suggested Study Flow - Smartonline Course
Suggested Study Flow - Smartonline Course
Smart Online Learning AI Mentor - Clarify Your Doubts
Case Based Learning RMAI
Case Study - Crisis Management & Risk Communication
Module 1 Crisis Management vs BCP – What’s the Difference?
Module 1 Synopsis
Lecture 1.1 – Understanding Crisis Management and Its Distinction from BCP
Lecture 1.1.1 What Qualifies as a Crisis
Multiple Choice Practice Questions - Lecture 1.1.1
Lecture 1.2 – Crisis Scenarios and Leadership’s Role in Real-Time Response
Lecture 1.2.1 When Business Continuity Is Not Enough
Multiple Choice Practice Questions - Lecture 1.2.1
Module 2 Crisis Management Framework & Response Plan
Module 2 Synopsis
Lecture 2.1 – Structuring the Crisis Response Framework
Lecture 2.1.1 Why a Framework is Needed in a Crisis
Multiple Choice Practice Questions - Lecture 2.1.1
Lecture 2.2 – Escalation Triggers, Scenario Analysis & Plan Activation
Lecture 2.2.1 What Triggers a Crisis Response
Multiple Choice Practice Questions - Lecture 2.2.1
Module 3 Risk Communication Strategy
Module 3 Synopsis
Lecture 3.1 – Stakeholder Mapping in Crisis Communication
Lecture 3.1.1 Why Communication Strategy Matters in a Crisis
Multiple Choice Practice Questions - Lecture 3.1
Lecture 3.2 – Communication Tools: Press Releases, Leadership Messaging & FAQs
Lecture 3.2.1 Anatomy of a Press Statement in a Crisis
Multiple Choice Practice Questions - Lecture 3.2
Module 4 Social Media & Digital Crisis Response
Module 4 Synopsis
Lecture 4.1 – Navigating Real-Time Digital Backlash
Lecture 4.1.1 Understanding Digital Crisis Dynamics
Multiple Choice Practice Questions - Lecture 4.1
Lecture 4.2 – Tools and Techniques for Digital Crisis Management
Lecture 4.2.1 Real-Time Monitoring – Why It Matters
Multiple Choice Practice Questions - Lecture 4.2
Module 5 Real-World Case Studies of Crisis Success & Failure
Module 5 Synopsis
Lecture 5.1 – Learning from Crisis Success: Trusted Responses That Worked
Lecture 5.1.1 Tylenol (J&J) The Gold Standard
Multiple Choice Practice Questions - Lecture 5.1
Lecture 5.2 – Learning from Crisis Failure: What Not to Do
Lecture 5.2.1 BP Deepwater Horizon – Denial and Delay
Multiple Choice Practice Questions - Lecture 5.2
Module 6 Crisis Recovery & Reputation Repair
Module 6 Synopsis
Lecture 6.1 – Rebuilding Trust and Restoring Reputation Post-Crisis
Lecture 6.1.1 What Reputation Damage Really Means
Multiple Choice Practice Questions - Lecture 6.1
Lecture 6.2 – Internal Reviews, Lessons Learned & Reporting for Closure
Lecture 6.2.1 Why Internal Reviews Matter Post-Crisis
Multiple Choice Practice Questions - Lecture 6.2
EBook on Crisis Managment
EBook on Crisis Managment
EBook on Crisis Managment Download
Final Test
Multiple Choice Practice Questions - Final Test
Reference Videos, Social Media Resources
Smart Online Course Youtube Channel
Risk Management Association Youtube Channel
RMAI Facebook Page
Smart Online Course Facebook Page
Linkedin Updates
Additional Resources
Crisis Management for Education: A Comprehensive Guide
Crisis management 2026: Trends and developments
Crisis Management | Ultimate Strategic Executive Guide 2026
Crisis Management
Toolkits and Templates
Crisis Management Report
What is a crisis management plan template?
Effective Crisis Communication Plan Examples to Safeguard Your Brand
We hope you enjoyed the course! Please take a moment to share your feedback on Google Review:
Certificate of Completion from BFSI Skill Sector Council
Please fill in this form to enable us to generate and issue your certificate once you have completed this course